What HNW Clients Say About Advisors When You're Not in the Room

HNW clients talk about their wealth advisors to each other, and most advisors have no idea what those conversations sound like. Matt Shechtman of Long Angle, a private community for high net worth investors, joins Alex Kirby to share candid data on how these clients evaluate and compare advisors in private. If you want to understand what drives HNW client loyalty and referrals, this episode gives you that honest view.Most firms say they serve high net worth clients. Very few actually understand them. As more firms push upmarket toward $50M-plus relationships, a real opportunity is opening for advisors who take the high net worth segment seriously and listen closely to what these clients actually value.In this episode of Visionary Advisor, Alex Kirby talks with Matt Shechtman, CEO of Long Angle, one of the most trusted communities and investment platforms for high net worth families. Long Angle recently released their 2025 High Net Worth Professional Services Report, and the results sparked a wave of conversation for a simple reason: the findings are both measurable and uncomfortable.From why personal trainers and pool service can outscore wealth management in satisfaction, to why only a minority of respondents use a wealth manager at all, this conversation explores the shifting expectations of younger HNW families and what advisors can do to close the value gap with clearer pricing, better integration, and more human, relationship-driven service.What You’ll Learn in This Episode• What the report reveals about satisfaction across professional services, and why the “pool guy vs. wealth manager” takeaway resonated • Why younger HNW clients increasingly optimize for health, family, and time, not just financial returns • What the $10K-per-year fee conversation is really about, and why transparency and itemization build trust • Why CPA dissatisfaction is often about proactivity and strategic value, not just responsiveness • Why many HNW clients self-manage investments, and what advisors must offer beyond investment management to stay relevantNotable Quotes from Matt Shechtman“Value is probably the number one takeaway from all of this.”“When you have something that you can actually see progress on, that really helps in terms of satisfaction.”“Wealth can be isolating.”“People are desperate for unbiased advice. There’s a disconnect and a lack of trust.”Resources• 2025 High Net Worth Professional Services Report (https://www.longangle.com/research/high-net-worth-professional-services) • Long Angle (https://www.longangle.com/) • Matt Shechtman (https://www.linkedin.com/in/msheck/)Send us feedbackStay Connected with Visionary Advisor We believe wealth is well-being. Subscribe to the Visionary Advisor Newsletter for practical tools and ideas to serve families across generations. Explore more at totalfamily.io | Follow us on LinkedIn |  Watch episode clips on YouTube