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What hotel managers need to know about guest satisfaction episode artwork

EPISODE · Sep 10, 2025 · 30 MIN

What hotel managers need to know about guest satisfaction

from CoStar News Hotels · host CoStar News Hotels

In this episode, Andrea Stokes, hospitality practice lead at J.D. Power, shares details on the company's newest report that found guests are satisfied with rooms and service, but are less happy with property maintenance and food and beverage concepts.

What this episode covers

In this episode, Andrea Stokes, hospitality practice lead at J.D. Power, shares details on the company's newest report that found guests are satisfied with rooms and service, but are less happy with property maintenance and food and beverage concepts.

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What hotel managers need to know about guest satisfaction

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Frequently Asked Questions

How long is this episode of CoStar News Hotels?

This episode is 30 minutes long.

When was this CoStar News Hotels episode published?

This episode was published on September 10, 2025.

What is this episode about?

In this episode, Andrea Stokes, hospitality practice lead at J.D. Power, shares details on the company's newest report that found guests are satisfied with rooms and service, but are less happy with property maintenance and food and beverage...

Can I download this CoStar News Hotels episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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