What Hotel Operators Should Know Before Choosing AI Tools

Hotel operators don't lack AI options. They lack a clear way to evaluate them. At HITEC, I talked with Shannon McCallum, VP of Operations at Resorts World Las Vegas, about the HFTP AI Collective and how operators can make smarter decisions around AI tools, robotics, chatbots, reporting, and vendor partners. 🤖 Robotics came up, from food prep to concierge support. 📊 Back-of-house reporting came up as a more realistic starting point for some hotels. 🏨 Resorts World Las Vegas already uses AI and chatbots, and Shannon says agentic AI comes next. 🛎️ Resorts World Las Vegas handled more than 459,000 AI-driven interactions last year across 3,506 rooms and three brands. Shannon also made a practical operator point: guests still need choice. Some want technology. Others want a person. #NoVacancyNews covered this at HITEC with support from Unifocus. Check them out at unifocus.com for labor solutions built for hospitality. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.