What Hotels Stop Knowing After the Guest Checks In

Hotels spend years collecting guest data, then lose sight of what people want the moment they're actually staying in the room. Kevin Rohani, founder and CEO of Camo Hospitality, joins me on No Vacancy to talk about that blind spot. Guests order food, transportation, entertainment and other services during their stay, but much of that activity happens outside the hotel's ecosystem. So the property sacrifices more than revenue. It also misses valuable insight into what guests actually want while they're on site and how to create a better experience the next time they return. Kevin makes the case that the guest room shouldn't be where the relationship goes dark. It should be where hotels learn the most. See why one of the biggest opportunities in #HotelOperations may be understanding what guests do after check-in — and what that reveals about improving #GuestExperience and revenue at the same time. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.