EPISODE · Aug 1, 2017 · 46 MIN
What I did in my first year leading Customer Experience, with Tom McCann - CB62
from The Chief Customer Officer Human Duct Tape Show
Tom and I had a very detailed discussion of his first twelve months in his role, from role definition, to understanding the new business he was in, gaining traction with a ground-swell approach, through establishing customer valuation and segmentation, th
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What I did in my first year leading Customer Experience, with Tom McCann - CB62
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