What I Know: Customer Experience is Floundering

from The Chief Customer Officer Human Duct Tape Show · host Jeanne Bliss

What I know is that customer experience is floundering. We are focusing on the mechanics instead of the meaning of the work. At the end of the day, customer experience is about leading. It's about leadership. It's about finding a way to guide your people and your organization to rise to show up as a different kind of company in the marketplace. Customer experience does not belong in a silo.

Episode metadata supplied by the publisher feed · Published Jul 14, 2022

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What I Know: Customer Experience is Floundering

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