What I Know: GOAL Map, Not Journey Map Pt. 1

from The Chief Customer Officer Human Duct Tape Show · host Jeanne Bliss

A goal map starts with the goals your customer wants to achieve and shifts your KPIs. By measuring the things that your customer cares about, it transforms how you do work. Find the show notes and more information at customerbliss.com/whatiknow.

Episode metadata supplied by the publisher feed · Published Jun 27, 2022

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What I Know: GOAL Map, Not Journey Map Pt. 1

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