What If Your Contact Center Was Perfectly Staffed - Every Hour, Every Day?

Every contact center leader makes the same bad bet every morning: overstaff and burn labor, or understaff and burn your CX. The traditional 8-hour shift was built for a world that no longer exists. In this episode, host Darren Prine sits down with **Jon Brown, SVP of Client Results at LiveOps**, to break down **precision staffing** — a flexible, on-demand model that schedules agents in 30-minute intervals matched to real call flow instead of a forecast. What we get into: - Why traditional and part-time shift models fail at almost every point in the demand curve - How 30-minute precision intervals put agents exactly where the calls are - Paying only for productive time — and why that alone typically cuts staffing costs 25–30% - Handling seasonal surges, holiday peaks, and open enrollment without burning your team into attrition - Why one flexible partner beats juggling five BPOs during a spike - How LiveOps sources specialized, brand-passionate talent that performs like full-timers - Real ROI: the COVID surge scaled to thousands of agents in 72 hours, plus higher upsell and lower attrition If scheduling is a constant headache on your team, this one's worth your time.   See how precision staffing works → https://cloudtechgurus.com/gigcx Subscribe on YouTube → https://www.youtube.com/@thecontactcenterguruspodcast Watch this episode → https://youtu.be/qLooYXE-Sw8   Guest: Jon Brown, SVP of Client Results, LiveOps (liveops.com) Host: Darren Prine, Cloud Tech Gurus Produced by the Cloud Tech Gurus Team. Subscribe for more insights from industry leaders. Visit www.cloudtechgurus.com