What Is a Support Broker? The Wild West of Self-Direction Explained

If you've ever had to explain what a support broker is to someone at a doctor's appointment, you already know this episode.This week, we're talking about what we actually do and why "broker" is such a weird word for it. We get into the hiring process, what it looks like to help someone write a job post that sounds like them, the interviews that go great and the ones that absolutely do not, and why setting boundaries early saves everyone a headache later.We also talk about the changes coming to the IRIS program and why that conversation hit differently this week. If you're currently in IRIS, read your 2026 waiver manual and ask your consultant how this affects you.Plus, caregivers who show up high, members who accidentally almost let someone move in, a guy who asks every single candidate to help him bury a body, and why payroll is actually the most relaxing part of this job.This one's for anyone working in self-direction, thinking about it, or just trying to figure out why their caregiver situation keeps falling apart. Also for the care managers who've been wondering what we actually do all day.It's a full one.