What Is Agentic AI? How It Differs From Regular AI

What's the difference between agentic AI and the AI you already use? Regular AI gives you answers. Agentic AI makes a decision and takes action. In the first episode of TOGA Talks, host James Mosciano sits down with TOGA Technology President & CEO Tony Romero and Chief Product Officer Jason Blevins, both CRN award finalists this year, to break down agentic AI in plain business terms. Tony and Jason dive into how agentic AI differs from traditional AI and automation, share how TOGA moved its own contact center from AI-suggested responses to AI that completes tasks on its own, and get candid about what it feels like to trust AI with decisions. They also cover why an AI readiness assessment should come before any big investment, and how TOGA "ate its own dog food" by rolling out AI internally before taking it to clients. Featured:• Tony Romero - President & CEO, TOGA Technology• Jason Blevins - Chief Product Officer, TOGA Technology• Host: James Mosciano, TOGA Technology About TOGA Talks: Most IT talk is noise. TOGA Talks is the signal. Each episode, the people who design, deploy and support enterprise technology for a living sit down for a straight conversation about what actually works, what doesn't, and why. Behind them: 20+ years of TOGA Technology experience, 500+ team members, more than 3 million end users supported, and the AI-powered TOGa Platform we built ourselves. Season 1 is all about AI: what it really is, where it pays off, and how to put it to work without losing control of your data, your workflows or your budget. Website: www.togatech.com LinkedIn: www.linkedin.com/company/toga-tech Talk to our team: www.togatech.com/contact