What is Churn in SaaS?

In episode #46, I dive into the sometimes ambiguous world of churn. Seems like this should be easy. - What is churn? - When should churn be counted in our reports? - This will impact our retention metrics SaaS Metrics courses here: https://www.thesaasacademy.com/ Join Ben’s SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout Follow Ben on LinkedIn: https://www.linkedin.com/in/benrmurray Subscribe to Ben’s SaaS newsletter: https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page