EPISODE · May 16, 2009 · 4 MIN
What IS Customer Experience?!
from Improving Customer Experience · host Lynn Hunsaker
You probably hear lots of “customer …” phrases that seem interchangeable. In reality, there are big differences in these terms, although they are related. Includes in-depth definition of CEM - customer experience management. From the blog Improve Customer Experience http://customer.ology.com. (4:51)
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This episode was published on May 16, 2009.
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