EPISODE · Feb 27, 2018 · 18 MIN
What Is Customer Journey Mapping and How to Start?
from UX Insights - User Experience Leadership and Strategy · host Paul Boag
Each episode of Digital Insights is based on the articles of Paul Boag. To read the post related to this post go to: http://boag.me/1CGctya
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What this episode covers
Customer journey mapping has become a favourite tool for visualising the customer’s experience. But what exactly are they, how do you create them and what is the best way to use them?
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What Is Customer Journey Mapping and How to Start?
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This episode was published on February 27, 2018.
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