EPISODE · Mar 19, 2020 · 10 MIN
What is Quality Management and Does It Matter?
from Legacy and Leadership With Michael Glover · host Paramount Leadership
Why do companies have such horrible customer service? We spend so much time and energy in getting leads and converting them into sales or closed leads, we waste it it when our customer service actually pushes people away from our company. Quality management can be the extra boost we need turn leads into loyal ambassadors.
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What is Quality Management and Does It Matter?
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