What it really takes to run a landmark hotel, featuring Sam Goss, GM of The Castle Hotel Windsor

Right opposite Windsor Castle, Sam Goss runs one of the UK’s most iconic hotel locations. But what’s most impressive isn’t the postcode, it’s how he leads.In this episode, Sam shares what it takes to run a high-profile hotel with real purpose and clarity. We talk about:✅ Balancing heritage with modern guest expectations✅ Empowering your team by removing unnecessary process✅ Creating guest loyalty that goes beyond points and perks✅ Embedding sustainability through culture, not committeesHe also opens up about the pressure of location, the importance of visibility as a leader, and why true guest experience starts with a motivated team.If you’re in hospitality and want to lead better, not just manage, this episode is worth your time.