What Keeps Coming Back to You?
from Mind to Impact Hosted by William OConnor
In Season 3, Episode 2 of Mind to Impact, Bill O’Connor continues the move from practice diagnosis to treatment. The last episode introduced a two-week exercise: notice what keeps coming back to the dentist-owner. The repeated questions. The interruptions. The approvals. The exceptions. The decisions that leave the team and return to the chair. But the diary itself is not the solution. It is the diagnostic image. In this episode, Bill explains the next step: sorting what comes back into four categories — true owner decisions, issues that need a rule, issues that need a threshold, and issues that need role clarity. Not every recurring issue is a delegation problem. Some decisions belong with the dentist. Others keep returning because the practice lacks standards, defined authority, or clear ownership. The practical assignment for this episode is simple: take the two-week diary and classify each item before trying to fix anything. That is how the practice begins to move from awareness to treatment.
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