What Kind of First Impression Does Your Practice Give? - E142
from Optometry: The Ultimate O.D. Hosted by Optometry: The Ultimate O.D. Podcast
What Kind of First Impression Does Your Practice Give? - E142 Highlights from this episode: Run Down: What Kind of First Impression Does Your Practice Give? (00:45) Office Talk: Numbers, People, & Culture (14:35) In today's episode we are talking about the one thing that can make someone either a life-long patient or never come back. It all comes down to their first impression. If it's a good one, they will be more likely to overlook less than stellar things down the road. If it's a bad one, you may never get another chance to treat them right. (00:45) In today's office talk, we are talking about three things I've been focusing on this year: Numbers (KPI's, margins, etc.), People, and Culture. Each of these are pretty massive in and of themselves but dialing each one in and focusing on just a few specifics is how I am improving day after day in my practice. 1% better is all we need to continually be in each category and we are going to move mountains! (14:35) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at [email protected] and I’d be happy to chat!
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