What lenders can learn from borrowers, with Nicole Lapin (Money Rehab with Nicole Lapin)

Nicole Lapin, Host of Money Rehab with Nicole Lapin, is “the only financial expert you don't need a dictionary to understand”.And sure, you may not need a dictionary to understand lending anymore, but that’s because you work in the industry. I’m going to guess that most of your borrowers don’t. And I’m also going to guess that most of your borrowers don’t want to spend their days reading dictionaries, which is why Nicole is where they are going to learn and to vent about their credit troubles.As lenders, even with our best intentions we sometimes talk past our borrowers, we describe products in confusing terms or build them in ways that may allow customers to work against their own best interests.That is why I think it is so important to have a channel to those grassroots experiences. With a new episode out every weekday, a handful of New York Times best-selling books, and her own experience of being in debt and out of control, there is no better channel today than Nicole Lapin - so I was absolutely delighted to have her on my show, talking about how and where consumers are feeling the pinch, and how and where consumers are going astray with their credit products.You can, and really should, find Nicole’s books, courses, and other insights on https://nicolelapin.com/. You can even follow Nicole on LinkedIn While Money Rehab with Nicole Lapin can be found wherever fine podcasts are followed, or via its home on iHeartYou can learn more about myself, Brendan le Grange, on my LinkedIn page (feel free to connect), my action-adventure novels are on Amazon, some versions even for free, and my work with ConfirmU and our gamified psychometric scores is at https://confirmu.com/ and on episode 24 of this very show https://www.howtolendmoneytostrangers.show/episodes/episode-24If you have any feedback or questions, if you would like to participate in the show, or if you'd like to find full written transcripts with timestamps head on over to HowtoLendMoneytoStrangers.ShowRegards,Brendan Hosted on Acast. See acast.com/privacy for more information.