What Makes A Great Airport? | Travel & Hospitality Podcast | EP 43

Ahead of the release of the J.D. Power 2023 North America Airport Satisfaction Study, listen to Michael Taylor, Practice Lead for J.D. Power Travel & Hospitality Intelligence explain optimal airport designs. What makes a great airport? Some insights from Mike: -- You can design an airport for planes or for people/ -- A little distraction for the eye can be a good thing, especially in high traffic areas, like restrooms. -- Signage and layout are important to the overall experience. -- The approach to your airport should also be considered. Does a traveler have plenty of time to get in the correct lane, find the right parking garage, etc.? Listen to the full podcast for more insights!