What Makes a Great Guest Experience? Lee Wood at Lost Shore

In this episode, we dive into an educational conversation with Lost Shore's Surf & Hospitality Director Lee Wood. Raised on the rugged Scottish coast and shaped by two decades in Ireland’s surf scene, Lee shares how he built an entire team for the surf park in just four short weeks, customized coaching techniques specific for wave pool conditions, tweaked beginner-friendly settings and heaps more. Plus, you'll find out what Lee looks for in new hires to help guests stay happy. Tune in for a soulful, salty, and entertaining look at Scotland’s surf future.