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What Makes a Happy Customer? Alan Komet on Customer Experience, Success, & Retention

EPISODE · Jan 19, 2025 · 26 MIN

What Makes a Happy Customer? Alan Komet on Customer Experience, Success, & Retention

from Business Focus · host First Focus

What does it take to create an exceptional customer experience? Join us as we chat with Alan Komet, Chief Customer Officer at ConnectWise, about how to optimise customer journeys using clear processes, technology, and AI. Alan shares his 30+ years of experience in the channel, offering practical advice on: ✨ Aligning the right customers with the right products ✨ Breaking down onboarding into seamless phases ✨ Scaling personalised account management for businesses of all sizes ✨ Leveraging customer health scorecards and data insights ✨ Using marketing to enhance CX at every touchpoint Discover how ConnectWise integrates automation, AI, and human expertise to deliver value and drive retention. If you're in the business of customer success, this is a must-watch.

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What Makes a Happy Customer? Alan Komet on Customer Experience, Success, & Retention

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