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Jul 12, 2021 32 min

What Manufacturing Can Teach Us About Customer Service Operations

from Manufacturing w/ ServiceNow Hosted by ServiceNow Industries Podcasts

CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with ServiceNow’s Industries Director, Manufacturing, Joe Mulrooney to discuss: The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well) Challenges and obstacles to focus on such as: process optimization, complex processes and silos across departments, and a changing workforce What the answers and lessons learned from manufacturers and service employees who have matured some of these As well as more specific customer service topics such as cloud technology, increasing customer satisfaction scores, and so much more For a deeper dive into this topic, check out ServiceNow’s whitepaper on Digitization: the fuel for after-sales services growth.

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Frequently asked questions

How long is this episode of Manufacturing w/ ServiceNow?

This episode is 32 minutes long.

When was this Manufacturing w/ ServiceNow episode published?

This episode was published on July 12, 2021.

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Yes. Use the download control on the episode player to save the publisher-provided media file.