What meaningful, intentional client feedback programs can do for law firms

from Clarity · host Bill Josten

In the latest podcast available on the Thomson Reuters Institute channel, we speak with Elizabeth Duffy, Senior Director of Global Client Services at the Thomson Reuters Institute, about law firms' efforts to proactively seek out their clients' thoughts and attitudes in a formal client feedback program.

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This episode is 40 minutes long.

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This episode was published on August 31, 2022.

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