What Nevada DMV Looks Like After Modernization with Tonya Laney

Nevada DMV modernization has reached a milestone that most state agencies only talk about — the average Nevada resident now needs to visit a DMV office in person only once every 16 years. Director Tonya Laney sits down with Kristopher Sanchez, director of Nevada's Department of Business and Industry, to explain how a multi-year technology transformation turned one of the state's most public-facing agencies into a model for digital government services.The conversation covers how Nevada DMV used transaction data to prioritize which services moved online first, why the agency adopted an inverted organizational chart that puts frontline staff at the top, and what an "Amazon-like experience" means when applied to vehicle registration and driver's license renewals. Laney details the funding cap structure that forces the agency to solve population growth through technology rather than new brick-and-mortar offices — a constraint that became the catalyst for the entire transformation.Laney, a 14-year state government veteran appointed to Governor Lombardo's cabinet in March 2024, also addresses Nevada's 86 percent Real ID adoption rate, the agency's expanding cybersecurity team that grew from one person to five, and a new inter-agency working group with the Department of Public Safety and Business and Industry focused on autonomous vehicle regulation gaps. She describes riding in a Zoox autonomous vehicle — an Amazon subsidiary — and confronting the regulatory question of how to ensure roadway safety when there is no human driver to test.Nevada's push to digitize government services while protecting constituent data and maintaining in-person access reflects a broader challenge facing state agencies nationwide as population growth outpaces physical infrastructure.