What Number Do You Call When It's Not an Emergency?

When you see someone down on the sidewalk but it's not a clear medical emergency, what do you actually do? This episode explores the network of non-emergency crisis response programs operating across the US — from Eugene's CAHOOTS program (running since 1989) to Denver's STAR program, which handled over 2,000 calls with zero injuries. We break down how these unarmed mobile teams work, why the hoodie matters more than the badge, and the frustrating patchwork of funding and hours that keeps most cities from having a real alternative to policing for mental health and substance-related crises. If you've ever stood on a sidewalk frozen with uncertainty, this one's for you.