EPISODE · Jun 5, 2025 · 36 MIN
What Patients Want vs. What They Need: Who Decides?
from Experiencing Healthcare Podcast · host Matt Staub, Jamie Preston
EPISODE NOTESThe concept of information asymmetry between patients and providersWhy clinical expertise isn’t enough without emotional intelligenceHow health literacy and “teach-back” transform patient outcomesWhy the guide, not the hero, plays the most important role in patient careHow healthcare can marry evidence-based decisions with patient valuesWhen too many options become overwhelming—and how to simplify decision-makingBuilding systems of collaboration instead of clinical controlTools for aligning patient needs with long-term outcomesA model for care where understanding is as important as intervention
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What this episode covers
In this episode, Jamie and Matt unpack one of the most complex questions in modern healthcare: when patients ask for one thing, but need another—who gets to make the call? Together, they explore the tension between patient autonomy and clinical expertise, the importance of health literacy, and why building trust may be more important than being right. From patio metaphors to health system philosophy, this episode offers real insight into what it means to guide instead of dictate—and how we build a healthcare model that respects both evidence and empathy.
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What Patients Want vs. What They Need: Who Decides?
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