What Poor Communication Actually Costs Your Team

What does poor communication actually cost? Not the theory of good communication, the receipts.Welcome back to Public Voices by NEOGOV, a podcast built for public sector leaders, HR professionals, and public safety personnel who want real conversations about the work they do every day.In this episode, hosts Doug Shoemaker and Nicole Carlson get specific about what poor communication actually costs. Not the theory of good communication, the receipts. They each bring a real story where things went sideways, a major system transition that left out the people who knew the work, and a proposal that spiraled into days of frustration over an assumption that turned out to be completely wrong.Drawing on nearly 20 years in public sector HR and three decades in law enforcement leadership, Nicole and Doug get into why breakdowns keep happening, the difference between sending information and actually communicating, and how a little clarity and a few regular conversations build the trust that holds up when it matters.HOSTED BY:Nicole Carlson - Former public sector HR Director with nearly 20 years of experience, starting as a dispatcher straight out of high school and rising through the ranks to lead her organization's HR department.Doug Shoemaker - 30-year law enforcement veteran who served as police chief at multiple agencies and spent over a decade leading public information and media relations.New episodes every Tuesday on YouTube, Spotify, and Apple Podcasts.SPONSORED by NEOGOV: Helping government HR and public safety agencies work smarter with AI, automation, and configuration. Learn more at NEOGOV.comThe views and opinions expressed by our hosts and guests are their own and do not necessarily reflect the views of their employer or any government agency. This podcast is produced by NEOGOV and is not affiliated with or endorsed by any governmental entity. Any references to products or services reflect personal experiences and are not official agency endorsements.