What Post-Covid Measures After the Lockdown Will Look Like | Ep. #263

Once the Covid lockdown measures are almost completely gone, guests will still need assurance that hospitality properties have taken the necessary steps to ensure onsite safety, but these steps could be harmful to revenues. Here’s how to balance with post-Covid measures.Guests largely choose the properties they intend to stay at based upon emotional factors.What this means is that when non-staycation travel starts to ramp back up, numerous guests will suffer from what is best defined as ‘post-coronavirus stress disorder’ (PCSD), and to alleviate PCSD or any other sanitization-related anxieties, hospitality properties will need to be scrupulous in their approach to both guestroom and public area cleanliness. Other measures might include:•Asking to see guest Covid passports or positive test results•Having all employees wear the appropriate PPE •Putting hand sanitizer stations everywhere•Extensive deep cleaning of every room after check-out•Room occupancy buffers before the next check-in•Taking visitors’ temperatures before entry•Clearly marking off six-foot distances for waiting lines•Erecting plastic barriers to cordon off certain areas•Increasing the spacing between all dining tables, etc.Long after the pandemic has run its course, many of these Covid-specific safety protocols may switch from having a positive emotional effect – that is, relief, peace of mind and trust in the property – to a more negative effect reminding people all they have endured during this bizarre period.Smart hoteliers and innkeepers will have to take all the correct steps to ensure guest safety while keeping in mind that many of these steps are conditional in that guests won’t want to see any such reminders as the pandemic passes. Post-Covid measures to balance guest demands High-end properties have been providing white-glove service and practicing a respectful distance to their guests for decades. Modifying these practices to fit into your property could not only ensure a safe environment but improve the customer experience.You need to look at this time as an opportunity for change, to implement fresh ideas and renew your services.Let’s look at the possibilities.Continue watching or reading and I’ll share with you what the future will look like after the lockdown...⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/what-post-covid-measures-after-the-lockdown-will-look-like-263Post COVID-19 Action Planhttps://KeystoneHPD.com/PostCovid19ActionPlan Get Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herekeystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/9jBgCD_AuSgA Division of Keystone Hospitality Property Development