What Processes in Your Firm Are Driving Your Clients Insane? | Behind the Scenes of a Glass Family Car Purchase

The Glass family recently purchased a new car.  And the process almost drove Brian insane.  Brian can't walk into a business without seeing (and commenting to his wife Krista) about all of the ways that he could run it better.  And the experience of buying a car from a traditional dealer is rife with opportunity for this.It left him wondering... what processes do we have in our law firm that drive clients insane?  Are there things that we do just because it's always been that way?  Has our team identified any items that are consistent pain points for our clients?  If so, what can we do to solve these issues?The sport of business is the constant iteration of "what can we do better?"  If this resonates with you and you are interested in being in a room where people ask questions like this about their law firm, check out Great Legal Marketing where we help lawyers build practices that energize them to come to work every day.____________________________________Brian Glass is a nationally recognized personal injury lawyer in Fairfax, Virginia.  He is passionate about living a life of his own design and looking for answers to solutions outside of the legal field.  This podcast is his effort to share that passion with others.Want to connect with Brian?Follow Brian on Instagram: @thebrianglassConnect on LinkedIn