What really happens when someone calls 999?

What proportion of 999 calls in the UK are genuine emergencies? The answer will shock you. In this episode, Andy and Neil play you some of the most bizarre and ridiculous 999 calls which have been made in the last year - and explain why these hoaxes and time-wasters could ultimately be a matter of life and death. They also take you behind the scenes of an emergency response room to explain what happens when a genuine emergency is called in: who answers the phone? How quickly are officers deployed? And who decides whether firearms backup is needed? Plus, Neil reveals the top three most memorable 999 calls he responded to in his days as a PC. Andy and Neil also discuss what it takes to deal with the unique challenges of being a response cop - and whether it's time to take tougher action on those who waste police time. Follow us on social media: @thecrimeagents