What rights do you have when airline luggage is lost or stolen?

Teacher and writer Sara Ribeiro’s prosthetic leg was lost by an airline during a connecting flight. After repeated calls and stress to locate it, she was finally informed her bag had been misplaced and would take several days to return to her. She described the experience and the lack of available support as "overwhelming”...She joins Shane to discuss, as well as Claire Dunne, CEO of the Irish Travel Agents Association.