What Should Be Your Membership's Refund Policy?

Refunds suck. Let's face it - someone asking for their money back is never cause for celebration. But the fact is that while it might hurt your feelings, hurt your wallet or just flat out annoy the hell out of you when people ask for a refund - having a fair refund policy is ultimately a good thing for you and for your membership. In this episode of The Membership Guys Podcast, I explore the best ways to deal with refund requests, and provide my top pointers for what you need to include in your membership's refund policy. Episode Summary: Why you should have a fair refund policy, even if you have totally legit reasons to not want to give money back The problems and pitfalls with trying to fight back against refund requests Key conditions to include in your membership's refund policy What to do if someone asks you to refund several months of membership payments