What smarter use of AI looks like in commercial insurance operations

In this episode of Unstructured Unlocked, we revisit a conversation that’s becoming even more relevant as insurance operations teams face rising volume, tighter timelines, and growing pressure to keep work moving.Tom Wilde sat down with Laura Drabik to talk through how AI is being applied in practical, operational ways across commercial insurance. They unpack the reality behind the hype: rising submission volume, inconsistent attachments, and the challenge of turning unstructured data into inputs underwriters can actually trust.The conversation explores how structuring inbound work improves submission triage, pricing consistency, and throughput and where generative and agentic AI can support underwriting workflows without replacing human judgment. The result is clearer inputs, faster flow, and more confident decisions downstream.