What the World’s Best Gyms Do When Clients Show Up Late

Late arrivals happen in every boutique gym. The question is how you handle them. In this episode, Matt and Jack break down what the world’s leading gyms do when clients show up late, and why getting this right matters for both the latecomer and everyone already in the room.We cover clear policies, how to communicate them well, and how to train your team to deal with these moments calmly, consistently and with empathy. From protecting the flow of the class to handling difficult conversations graciously, this episode is about turning a common friction point into part of a five-star experience.----------------------------------------------------------------Thank you to our sponsorsHapana, our preferred gym management softwareEzypay, our preferred subscription and payment solutionSign up to our newsletterhttps://thefitguide.com/subscribeConnect with The Fit GuideLinkedInInstagramWebsite