What to do when a client pushes back on fees for out-of-scope work

What do you do when a client pushes back on fees for out of scope work that they have asked for?In this episode, I show you how to handle that awkward conversation without damaging the relationship. Or getting into trouble with your partners for writing off or discounting the extra fee due.It's a deeply frustrating situation that most of us face at some point, and it often happens when we've been too helpful without clearly defining the scope upfront. By avoiding a small, slightly awkward conversation early on, we create a much bigger and more painful one later. This episode gives you a script to manage the situation and a clear process to stop it from happening again.In this episode you will learn:- A simple four-step process to handle fee pushback professionally.- The exact words to use to get the conversation onto the phone and avoid an email argument.- How to re-educate your client about your process so there are no surprises in the future.- The one change to make to your engagement letters to prevent this from happening again.If you find this episode useful, don’t forget to like it and then subscribe so you don’t miss another episode.What help is out there for you to progress your career in the professions?If you’re thinking, 'I get the theory, but I need more help with winning work and difficult conversations’, our Progress To Partner Academy can help you. That's precisely why we have a suite of courses in the Progress to Partner Academy to help you with this. For example, our course 'The Go-To Expert' gives you all the tools to confidently win work and always be in demand for new business. And our how to have a difficult conversation virtual masterclass gives you the ‘how to’ for having these crucial conversations.About Progress To Partner Academy: On-demand career help and guidanceYou have to drive your career forwards. Your firm wouldn't do that for you.Stop waiting to be noticed for your firm to send you on a course or invest in your development.Make the firm notice you! You will get the skills and knowledge about what the partners are really looking for when you join our Progress to Partner Academy.Join our Progress To Partner Academy - https://subscribe.howtomakepartner.com/progresstopartner/ and use the code PODCAST10 to get 10% off 12 months of premium annual membership.Links:Complete our FREE Partnership Readiness Assessment - https://careerprogressionreadiness.scoreapp.com to see where you have gaps in your own development - you'll get a personalised report with actions for what progress your career forwardConnect with me on LinkedIn - https://www.linkedin.com/in/heathertownsend/Join our Progress To Partner Academy - https://subscribe.howtomakepartner.com/progresstopartner/ and use the code PODCAST10 to get 10% off 12 months of premium annual membership.Buy your copy of Poised for Partnership - https://amzn.to/3ETEYk3Buy your copy of How To Make Partner And Still Have A Life - https://amzn.to/4iLxugMBuy your copy of The Go To Expert - https://amzn.to/3HGPYlPBuy your copy of The Financial Times Guide To Business Networking - https://amzn.to/406QPma Get full access to How to Make Partner at howtomakepartner.substack.com/subscribe