What trends are shaping customer experiences in 2024?

Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we discuss customer experience trends – and how these trends are impacting CX leaders’ priorities in 2024.Drawing on decades of experience and conversations with CX executives at some of the world’s top brands, our expert guests speak to the challenges and opportunities in leveraging customer data, the impact of AI on customer interactions, what brands are looking for from outsourcing partners and much more.Listen for the compelling insights of Annette Franz, keynote speaker and author of "Built to Win: Make the Customer Experience Part of Your Company's DNA", and Kory Laszewski, vice president of global sales at TELUS Digital.Want to dive deeper on the latest trends in CX? Download a copy of 2024 CX Leaders & Trends Insights by Execs In The Know, in partnership with TELUS Digital. Additional resources:Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management Visit our website to learn more about TELUS Digital.