What Tribal HR Can Teach Hospitality Leaders About Humanity with Mike Frost

CONNECT WITH JESSI ON LINKEDIN >>> HERE!Some workplaces take care of their employees because the law says they have to.Others ask a deeper question: who do we choose to be as an employer?In this episode of At Work, Under Pressure, Jessi Beyer sits down with Mike Frost of the Ko-Kwel Casino Resort to talk about hospitality, tribal HR, employee dignity, gaming, rebranding, integrated behavioral health, and what it means to support employees through hard moments with humanity instead of hiding behind legal minimums.Mike shares what he appreciates about working in a tribal enterprise, how Ko-Kwel approaches dignity and respect in the workplace, and why HR has to look beyond one incident or one performance issue to understand the whole person. He also explains some of the unique legal and operational realities of tribal gaming organizations, including where state and federal employment laws may or may not apply, and why Ko-Kwel still chooses to offer protections and support because it is the right thing to do.In this episode, Jessi and Mike discuss:What makes hospitality employees uniquely suited for guest service and high-contact workHow Ko-Kwel Casino Resort’s rebrand connected the organization more deeply to tribal identityWhy dignity at work often depends on hard behind-the-scenes HR conversationsWhat tribal HR leaders navigate that non-tribal organizations may not understandWhy “we can terminate them” is not the same as “that is who we choose to be”How integrated behavioral health supports employees in a medically underserved communityWhy workplace suicide prevention matters to HR, employees, families, and teamsThis episode is for HR professionals, hospitality leaders, gaming leaders, tribal enterprise leaders, people managers, and anyone trying to build a workplace where employees are treated with dignity even when things get hard.Because legal permission is not the same thing as organizational character.CONNECT WITH [email protected]