What USAA Learned From The Pandemic

Wayne Peacock, who became CEO of USAA just before COVID, says his company’s early investments in technology, and a strong customer focus, were key.

Episode 19 of the Leadership Next podcast, hosted by Fortune, titled "What USAA Learned From The Pandemic" was published on June 4, 2024 and runs 28 minutes.

June 4, 2024 ·28m · Leadership Next

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Summary

In 1922, 25 military veterans came together to start USAA. At the time, military families were having difficulty getting car insurance. Fast-forward to today, and USAA provides insurance and financial services to millions of veterans and their families. This clear mission, says CEO Wayne Peacock, has actually helped the 102-year-old company remain innovative. On this episode of Leadership Next, Peacock talks to Alan and Michal about inflation’s impact on the insurance and housing sectors, hiring military veterans, and how early investments in technology gave USAA an advantage during the pandemic. Leadership Next is powered by Deloitte.

Episode Description

In 1922, 25 military veterans came together to start USAA. At the time, military families were having difficulty getting car insurance. Fast-forward to today, and USAA provides insurance and financial services to millions of veterans and their families. This clear mission, says CEO Wayne Peacock, has actually helped the 102-year-old company remain innovative. On this episode of Leadership Next, Peacock talks to Alan and Michal about inflation’s impact on the insurance and housing sectors, hiring military veterans, and how early investments in technology gave USAA an advantage during the pandemic. Leadership Next is powered by Deloitte.

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