What Would It Take For Insurers To Go Fully Digital? with Ian Drysdale, CEO of One Inc. | Episode 499

Checks still power a shocking amount of insurance money movement, and that single fact creates slow claims, higher operating costs, and an open door for fraud. Greg Myers sits down with Ian Drysdale, CEO of One Inc, to talk about what it really takes to drag property and casualty insurance payments into a modern digital payments era without breaking the workflows carriers rely on.We unpack how One Inc handles both sides of the insurance payments stack: premium payments (inbound merchant acquiring) and claims payouts (outbound disbursements). Ian shares what “scale” looks like in this vertical, from a huge vendor network that already includes the auto body shops, doctors, and lawyers insurers pay every day, to the complex edge cases that traditional payment processors rarely touch. Think mortgage endorsements after major home damage, lienholder payoffs on total-loss auto claims, and the growing need for insurer-to-insurer settlement use cases like subrogation.Fraud is a different beast in insurance, too. The risks aren’t about someone buying a TV with a stolen card; they’re about claims fraud, identity fraud, account takeovers, and payments getting intercepted or redirected. Ian explains how data, controls, and hands-on investigation work together to make sure claims payouts land with the right person or business, especially when payouts can run through PayPal, Venmo, push to debit, Visa Direct, and Mastercard Send.We also zoom in on the premium payment experience gap. Policyholders, especially younger ones, expect Apple Pay, Google Pay, flexible billing dates, and a frictionless mobile flow, and network tokens help reduce failed payments by keeping card credentials current behind the scenes. You’ll leave with one blunt question Ian wants the industry to face: when will insurers write their last check?