What Would Mr. Rogers Do? How to Stress-Test Any Client Touchpoint

There is a 1970s children's television show that had a more rigorous empathy standard than most businesses apply to their client communication. And the test its head writer used on every single sentence before it could air is one of the most useful frameworks Nikki has ever brought into a client engagement.What you'll hear in this episode:How the Mr. Rogers' writing team stress-tested every sentence before it aired, and the three questions that changed what made the final cutThe real revenue problem hiding inside your most reasonable-sounding policies, and why "it makes sense to me" is the wrong question to be askingThree real business examples run through the Mr. Rogers’ testThe mindset shift that separates technically correct from actually rememberedIf you've ever sent a policy, an email, or an out-of-office and wondered why it landed wrong, this episode is going to show you exactly why.Connect with Nikki on Instagram: instagram.com/iamnikkimck The Would Recommend Standard is a free guide to the five principles behind businesses people can't stop talking about. Grab it here: theopsshop.biz/wouldrecommend-standard A Spark Session is a 90-minute strategy session where you and Nikki dig into your client experience and figure out exactly where it's working and where it isn't. Book yours here: theopsshop.biz/sparksession