What You Don't Know Can Cost You with Paul Conway

How confident are you that your lettings business is fully compliant?If your answer is "pretty confident", this episode might make you think again.In this episode of The Viking Chats, Kristjan is joined by Paul Conway, founder of Yuno, for a fascinating discussion about one of the biggest challenges facing the private rented sector: the ever-growing complexity of compliance.Paul's journey into property is anything but conventional. From working in the oil industry to property development, co-living and ultimately building one of the UK's most sophisticated compliance platforms, his career has been driven by solving operational problems that most people simply accept as part of the job.And nowhere is that more apparent than in today's lettings landscape.What starts as a conversation about property licensing quickly develops into a much broader discussion about the future of property management. Licensing schemes, planning regulations, fire safety, Awaab's Law, the Decent Homes Standard, Minimum Energy Efficiency Standards and the Renters' Rights Bill all point in the same direction.Compliance is no longer something agents can simply keep up with manually.Kristjan and Paul explore how regulation has evolved from a handful of legal requirements into a constantly moving target, with councils introducing new licensing schemes, changing boundaries, updating requirements and increasing enforcement powers.The reality is that what you don't know can now carry significant financial and legal consequences.The discussion also tackles one of the industry's biggest challenges: demonstrating value.As regulation becomes more technical, letting agents are doing more work than ever before, much of it invisible to landlords. Kristjan argues that one of the profession's biggest mistakes has been making complex work look easy, while Paul explains why better technology doesn't replace expertise—it gives agents the tools to apply it consistently and at scale.Together they discuss why smaller agencies may soon find it impossible to manage compliance manually, how technology can reduce risk without replacing people, and why educating landlords has become just as important as understanding the legislation itself.This isn't an episode designed to create fear.It's a conversation about preparation.Because the pace of regulatory change isn't slowing down, and the agencies that thrive over the next decade won't necessarily be the biggest.They'll be the ones who understand the risks, embrace the right technology and stay ahead of what's coming next.If you work in lettings, property management or the wider private rented sector, this episode is essential listening.Because sometimes, what you don't know really can cost you.Send us Fan Mail