EPISODE · Mar 17, 2025 · 17 MIN
What’s a day in the life of a 3-1-1 operator like?
from This is Ottawa
From noisy neighbours to potholes to illegally parked cars, Ottawa’s 3-1-1 operators take hundreds of calls a day. What’s the job like? Robyn Bresnahan meets three operators to hear how they deal with complex questions, angry callers and some downright odd situations.
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