What’s in Store: The Future of Work in Retail

Headlines warn that changes in retail will lead to disruptive job loss for frontline workers such as cashiers, salespersons, stock clerks, and order fillers. But there may be more to the story. New technologies, the rise of ecommerce, and shifting business strategies, marketing approaches, and customer expectations are altering the way businesses sell, customers shop, and employees work. How will these changes influence retail businesses’ employment practices and the shape of retail jobs? Will the response to these changes vary across segments of the retail industry, whether companies are publicly traded or privately held, small or large, brick-and-mortar or online, or local or multinational? What are the opportunities to create new jobs with potentially more productive, meaningful, and rewarding work? This event features Ellie Bertani (Senior Director of Associate Innovation, US People Team, Walmart), Tsedeye Gebreselassie (Senior Staff Attorney, National Employment Law Project), Gina Schaefer (Co-Founder & CEO, A Few Cool Hardware Stores), Sebastian Vanderzeil (Director & Global Thematic Research Analyst, Cornerstone Capital Group), and moderator Greg Ip (Chief Economics Commentator, The Wall Street Journal). This event is part of the Working in America series, an ongoing discussion series hosted by the Aspen Institute Economic Opportunities Program that highlights an array of critical issues affecting low- and moderate-income workers in the United States and ideas for improving and expanding economic opportunities for working people. For more information, visit as.pn/workinginamerica. The Economic Opportunities Program advances strategies, policies, and ideas to help low- and moderate-income people thrive in a changing economy. We recognize that race, gender, and place intersect with and intensify the challenge of economic inequality and we address these dynamics by advancing an inclusive vision of economic justice. For over 25 years, EOP has focused on expanding individuals’ opportunities to connect to quality work, start businesses, and build economic stability that provides the freedom to pursue opportunity. Learn more at as.pn/eop.