What's more important: People or Process?

Segment One: What are you up to? Karl just wrapped up the SMB Online Conference! Check it out here: https://smbonlineconference.com Three days of smart people & fun. James is revving up for his LIVE event in Denver this month June 29th-30th. Register here: http://bit.ly/kernanmastermind Interested in more live shows? Use Karl's code for CompTIA Free registration! Use code: SBSmallBizThoughts23 Link: https://i.snoball.it/p/3igU/l --- Segment Two: Five Minutes with a Smart Person - Brian Hoppe Karl sits down with this week's smart person. Brian has been part of the Managed Services industry since the early 2000s. He earned both his Bachelor's and MBA from Baylor University. For over 20 years, Brian has worked in multiple MSPs and has bought and sold multiple MSPs. He has grown multiple MSPs to over $5 million in revenue and managed MSPs in excess of $15 million in revenue. Brian has a thorough understanding of all the ins and outs of running a highly successful MSP. His expertise in leadership and coaching can help any MSP owner or CEO achieve the results they want in both business and life. He is passionate about finding the right clients for his coaching practice to help take their business and leadership to the next level. Check out more here: https://brianhoppe.com --- Segment Three: Notes on the News and MSP Question of the Week Our QOW: What's more important: People or Process? As for the Notes on the News... Does the Netflix crackdown on password sharing affect you? https://www.theverge.com/2023/5/23/23734725/netflix-password-sharing-us-pricing-streaming Fun with Statistics: Managed Services Market is $205B worldwide...headed to to reach $594.8 B by 2031. We gotta ask: Why not just project $595B? https://www.alliedmarketresearch.com/managed-services-market-A14724 --- Sponsor Memo: SBT Tech Community This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at https://smallbizthoughts.org Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere. Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success. Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at https://smallbizthoughts.org Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.