What’s the Difference Between Tech Support and Customer Success

from SaaS Metrics School · host Ben Murray

Episode 78 – What’s the Difference Between Tech Support and Customer Success In episode #78, I address the blurring of COGS departments in early-stage SaaS. Often, staff wear many hats, and their duties span multiple departments. - What is tech support? - What is customer success? - Importance of expense coding Subscribe to Ben’s SaaS newsletter: https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page SaaS Metrics courses here: https://www.thesaasacademy.com/ Join Ben’s SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout Follow Ben on LinkedIn: https://www.linkedin.com/in/benrmurray  

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This episode was published on September 29, 2023.

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