What's wrong with asking for more effort?
from ExperienceCast Hosted by The QoE
More effort is good, right? Or is it? If an organisation can access discretionary effort, it's in a strong position. But if going the extra mile becomes normalised, what is the impact on employees - and ultimately on customer experience? In this episode, we're joined by CX professional Leigh Page to help us tackle this issue.
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Frequently asked questions
How long is this episode of ExperienceCast?
This episode is 29 minutes long.
When was this ExperienceCast episode published?
This episode was published on February 27, 2020.
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