What's your emergency? - Nathan Henry

There's no better training ground than working in Emergency Services for learning how to  deal with stress, uncertainty, prioritisaton with imperfect information, and challenging stakeholders - all skills that are key to working in Product.  Nathan Henry joins on the podcast this week to chat about how he levereges the skills he developed as a 911 Operator. Featured Links: Follow Nathan on LinkedIn and Twitter | Brené Brown's 'Rising Strong' book | Work with Nathan at Postlight | A day in the life of a 911 Dispatcher videoGive UserLeap a try for free by visiting UserLeap.com to build better products.Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.