WhatsApp als Booster-Kanal im Marketing

What this episode covers

Mit seiner WhatsApp-Strategie fährt Stepan Timoshin einen ungewöhnlichen, aber umso erfolgreicheren Ansatz: Anstatt immer das absolute Maximum aus allem herausholen zu wollen, setzt er WhatsApp-Nachrichten an die Community sehr dosiert ein, sodass sie als Booster und Add-on besonders gut funktionieren. Im Gespräch mit OMR Report Chefredakteur Rolf Herrmann erklärt er, wie genau das geht und warum es so erfolgreich ist. Stepan Timoshin ist Geschäftsführer und Gründer von Elevate als auch Vaditim, zwei der größten Streetwear-Brands in Deutschland. Im Jahr 2022 hat das Unternehmen WhatsApp-Marketing für sich entdeckt und von Anfang an verstanden, dass die Zufriedenheit der Kund*innen das wichtigste Asset ist. Deshalb vertritt Stepan den Ansatz: WhatsApp-Nachrichten werden als Upgrade eines guten Kund*innenerlebnisses genutzt – denn die Community ist jung, mobile-first unterwegs und soll über WhatsApp informiert, aber keinesfalls genervt werden. Wann ist der beste Zeitpunkt, um eine WhatsApp zu versenden? Welche Tonalität hat eine »gute« Nachricht? Und welche Incentives machen Interessent*innen zu Abonnent*innen? Im Podcast spricht Stepan offen über all seine Learnings, über Abo-Zahlen, Kosten, Opening und Conversion Rates und über das Zauberwort für seinen WhatsApp-Erfolg: Segmentierung. Außerdem erzählt er von der erfolgreichen Black Friday-Kampagne, die mit einer persönlichen WhatsApp-Nachricht an die Community startete und schließlich über TikTok immer weiter verbreitet wurde. Du möchtest neben all dem weitere Tipps für deinen Start mit WhatsApp-Marketing und den Community-Aufbau bekommen? Dann hör jetzt rein und lerne!

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Frequently Asked Questions

How long is this episode of OMR Education?

This episode is 43 minutes long.

When was this OMR Education episode published?

This episode was published on December 18, 2023.

What is this episode about?

Mit seiner WhatsApp-Strategie fährt Stepan Timoshin einen ungewöhnlichen, aber umso erfolgreicheren Ansatz: Anstatt immer das absolute Maximum aus allem herausholen zu wollen, setzt er WhatsApp-Nachrichten an die Community sehr dosiert ein, sodass...

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