When a Pool Is a Lawsuit Waiting to Happen

Ask a question hereWhat happens when you walk onto a commercial pool deck expecting to provide a service quote... and instead discover a facility that should probably be closed?In this episode of Insurance Interlude, Steve Sherwood and Pat Grignon tackle one of the toughest situations a commercial pool professional can face: discovering serious code violations before you've even signed a contract.Steve shares a recent experience inspecting several HOA pools where years of neglected maintenance, questionable repairs, missing safety equipment, incomplete service logs, and improper chemical handling created significant liability concerns. The discussion quickly shifts from "Should I take this account?" to "How do I protect myself if something happens before I'm hired?"Whether you're servicing residential pools, managing commercial facilities, or growing your business, this episode is packed with practical advice on inspections, documentation, contracts, liability, and protecting both your customers and your company.In This Episode Why some commercial pools should never remain open until deficiencies are corrected  The importance of documenting serious safety violations immediately  When a service estimate becomes a potential liability issue  Improper plumbing repairs that violate code  Missing flow meters, bonding, grounding, and neglected maintenance records  Why incomplete service logs can become evidence in litigation  Chemical storage mistakes that can create OSHA and HazMat nightmares  The importance of secondary containment for liquid chemicals  Understanding the gap between inspections and signed service contracts  What happens when another company is still responsible for the pool  Residential versus commercial liability differences  How contract renewals and expired agreements can affect legal exposure  Why documentation is one of the best forms of risk management  The importance of educating prospective clients—even if they never hire you  Knowing when to walk away from a problematic customer Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: [email protected]