When a Third-Party Service Fails

Don's company ran into problems when their email provider, Mandrill, suffered a significant outage. Randy and Don discuss how they handle outages, prepare for switching to other providers (before or after failures), and how to go about communicating those issues to clients. Don debates whether using a scooter rental requires a helmet and Randy tells him to ignore his mother's advice. References are made to Matthew McConaughey, and we apologize, in advance.